Privacy Policy

Synaptek Enterprises, Inc.  —  Privacy Policy

This Privacy Policy was last revised and made effective on November 15, 2017.

Our Privacy Policy.

Thank you for visiting www.synaptek.ca (the “Site”). The Site is an Internet property of Synaptek Enterprises, Inc. and its affiliated companies (collectively referred to hereinafter as “Synaptek”, and also referred as “us”, “our” and/or “we”). This privacy policy (“Privacy Policy”) outlines the data collection practices associated with your use of the Site and any associated software applications, products, and services (collectively, the “Services”) owned, offered and/or provided by Synaptek through the Site. This Privacy Policy also outlines how we use, disclose, retain, and dispose of any personal information collected by us in accordance with applicable laws, rules, and regulations. You agree to this Privacy Policy, in its entirety, when you: (a) access or use the Site; (b) agree to receive e-mail from us via the Site, the Services, or any other means; and/or (c) register on the Site to use any of the Services made available on the Site.

Collection, Use and Disclosure of Personally Identifiable & Non-Personally Identifiable Information.

Personally Identifiable Information

In order to enable you to enjoy certain features of the Site or the Services, we may collect your personally identifiable information that you provide to us when you sign up to use any of the Services or any of the features made available to you through the Site. We will not facilitate the collection of your personally identifiable information if you do not complete the applicable registration process in full or provide your express consent. We do not knowingly collect any personally identifiable information from persons under the age of thirteen (13).  If we learn or have reason to suspect that any user of the Services is under the age of thirteen (13), we will delete any personally identifiable information under that user’s Services account. The types of personally identifiable information that we may collect at the Site or through the Services may include, without limitation, your: (a) name; (b) e-mail address; c) date of birth; d) gender; and (e) any and all other information requested on the applicable registration form, which may include without limitation, your health conditions, and zip or postal code. Should you need to update/remove any of the personally identifiable information that you have submitted through the Site or the Services, you will need to contact Synaptek directly at [email protected] or the applicable provider. We may use your email to send you information about products and services we feel will be of interest to you. If you no longer wish to receive our promotional e-mails, please follow the unsubscribe instructions included in each promotional e-mail. In addition, if you opt-in to receive information or special offers from our third party service providers (“Third Party Providers”), we may share your e-mail address with them for this purpose. To change your sharing preferences, please contact us at [email protected]. To unsubscribe from any Third Party Provider e-mails, please contact the applicable Third Party Provider directly, or follow the unsubscribe instructions in the applicable email message.

Use of Personally Identifiable Information

You agree that any personally identifiable information that you submit to us through the Site or through the Services may be used and shared by Synaptek, directly or indirectly, in order to enforce any applicable terms of use for this Site, or the terms of use of any Services being provided by Synaptek. We may also disclose and share your personally identifiable information if required to do so by law, if reasonably requested by applicable regulatory authorities, or if required to be disclosed through a court order or subpoena. Synaptek is collecting your personal information on behalf of your medical service provider to facilitate the provision of health and medical care between patient and doctor. Since Synaptek is not a healthcare provider, it will be the responsibility of your medical service provider to comply with all applicable legislation and regulatory requirements regarding the collection, use, storage and disclosure of your medical and health information, and any other personally identifiable information that you submit to your medical service provider through the Services. The services of Synaptek, its affiliates, clients, agents, officers, licensors and/or distributors, are not intended to provide substitute or specific physical or mental health advice, nor the practice of medicine, psychology or pharmacology, and should not be misconstrued to mean otherwise. We may sponsor or promote special Third-Party Provider offers on the Site. By submitting your personal information on the Site for third party promotional offers, you agree that we may share and forward such personally identifiable information with Third Party Providers in order to complete your request for the applicable promotional offers, or products and/or services that you applied for at the Site (“Featured Products”) from such Third Party Providers, and that they may use such personally identifiable information for any lawful purposes, subject to any restrictions contained herein. Any information that you supply through the Site to any Third-Party Providers is not subject to this Privacy Policy and shall be governed by the applicable Third Party Providers’ privacy policy. The ultimate terms and conditions of any Featured Products provided by any Third-Party Providers will be determined by those Third Party Providers. We may also use your personally identifiable information to:

• Verify your e-mail address; send password retrieval links and other account notices;
• Answer comments, questions, and requests you submit to us;
• Offer promotions, newsletters, send service related announcements, and contact you about inquiries for the Services;
• Investigate and prevent fraudulent transactions, unauthorized access to the Services, and other suspicious activities; and
• Resolve disputes among our users, to enforce compliance obligations, and to enforce our contracts with applicable third-parties.

Non-Personally Identifiable Information

We may collect and share certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Safari), the type of device you are using to access the Site (computer, mobile phone, smartphone or tablet) your IP address, the type of operating system that you use (e.g. Windows or Mac OS), geolocation data, log files, analytics data, and the domain name of your Internet service provider. When you access the Site or the Services via a mobile device, we may use your mobile device ID (i.e. the unique identifier assigned to a mobile device by the manufacturer) and/or Advertising ID (for Apple iOS 6 and later) instead of cookies in order to recognize you, track the number of relevant ads displayed and the performance and display of such ads. We use the non-personally identifiable information that we collect to improve the design and content of the Site, the Services, and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze Site usage, Service usage, as well as to offer you other products and services. We also reserve the right to use aggregate or group data about our visitors for any and all lawful purposes. Aggregate or group data is data that describes the demographics, usage and/or characteristics of our visitors as a group.

By using the Site, using the Services, completing and submitting a registration form, or through a clickable action on the Site or through the Services such as the “I Agree” button or otherwise, you hereby agree, acknowledge and unambiguously consent to the collection, use, processing, treatment and limited disclosure of your personally identifiable information and non-personally identifiable information for the purposes set forth in this Privacy Policy. Here at Synaptek, we work hard to earn and keep your trust; and therefore we adhere to the following principles in order to protect your privacy: (i) we will not sell or lease your personally identifiable information to third-parties; (ii) we will not disclose your personally identifiable information with other users or third-parties without your consent; and (iii) any personally identifiable information that you provide to Synaptek will be secured with industry standard safety protocols and technologies.

Financial Information Collected.

We use third party payment partners (e.g. Stripe) in order to bill and process any payments and subscriptions for your use of our platform and the Services. These third-party payment partners will request certain information from you in order to complete purchases and operations related to the Services.  Such third-party payment processing platforms and services are governed by their own safety standards, policies and terms of use and Synaptek has no responsibility or liability relating to those policies and practices. We do not endorse, nor are we responsible for the accuracy of the privacy policies and/or terms and conditions of such third-party website(s). These third-party entities are independent third parties and are not affiliated with Synaptek.

Information Storage.

As a user of the Site and Services, you will generally be able to control and select the amount and type of personal information you may submit and disclose to us. Synaptek continuously strives to improve our user experience, and to provide you with the best choices for the submission, disclosure, edition or removal of your personal information.

We will undertake the open and transparent handling and management of your personal information and will: (i) inform you about how your personal information may be used and disclosed; (ii) maintain the safety and integrity of your personal information; (iii) develop guidelines and procedures regarding retention, including minimum and maximum retention periods as required by applicable laws and regulations; (iv) destroy or erase any personal information when no longer required in order to fulfill the purposes set forth herein; and/or (v) enforce your individual right to access and correct, if applicable, your personally identifiable information in accordance with applicable laws, rules, and regulations.

Security of Collected Information.

We use industry standard protocols and technologies to store, protect, and safeguard your registered user information and personal information.  We also implement and maintain reasonable security measures to protect our databases and records from unauthorized access, acquisition, destruction, use, modification or disclosure.  Although we exert reasonable best practices, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Access to Personally Identifiable Information.

Synaptek collects your personal information on behalf of your provider. Any requests for copies of what personal information your provider has collected should be directed to your provider. If any errors or an inaccuracy is identified in your personal information, you must contact your provider regarding the correction or adjustment to your personal information.

Cookies, Web Beacons & Similar Technologies.

Like many websites, and web and mobile services, we may use a variety of technologies to learn more about how people use and interact with the Site and any Services provided through the Site. These technologies may be provided directly by us or through a third party. When you visit the Site, we send a cookie and/or gif file (“Cookie”) to assign an anonymous, unique identifier to your applicable Internet browser. We may also use pixel trackers, server logs and other Internet technologies for purposes of measuring the effectiveness of the Site, and services provided through the Site, emails we may send to you, and any advertising campaigns, as well as to target meaningful content and ads (including through emails we may send to you). A Cookie is a small file or piece of data that is stored on your hard drive and is used to gather non-personally identifiable information about you. Cookies have many benefits to enhance your experience on the Site. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where you reject a Cookie, you may still use this Site. We reserve the right to retain Cookie data indefinitely. We (or our third-party partners or Third-Party Providers) may use technologies called web beacons that communicate information from your Internet browser to a web server. Web beacons can be embedded in web pages, videos, or emails, and can allow a web server to read certain types of information from your Internet browser, check whether a particular web page or email message has been viewed, and determine, among other things, the time and date on which you viewed the web beacon, the IP address of your computer, and the URL of the web page from which the web beacon was viewed. These web beacons may be used for a variety of purposes, including to analyze your use of the Site and in conjunction with Cookies to provide content and ads that are more relevant to you. We may use a third-party tracking service that uses Cookies and web beacons to track non-personally identifiable information about visitors and site visitation to the Site in the aggregate.

Changes to this Privacy Policy.

We reserve the right, at any time and in our sole discretion, to amend, change, suspend and/or update this Privacy Policy, in whole or in part. Notice regarding any Privacy Policy changes will be placed in a prominent location on the Site or in the Services and will take effect immediately upon posting on the Site or in the Services. We may also send you an email regarding any changes to this Privacy Policy. Your continued use of the Site or the Services following the posting of any changes to this Privacy Policy will constitute your acceptance of any and all changes to this Privacy Policy.

Governing Language.

This Privacy Policy may be translated into other languages for your convenience (e.g. French).  The English language version of each of these documents shall be the version that prevails and governs your use of the Site and any Services.  Upon the case of any conflict between the English language version and any translated version, the English language version will prevail.

How to Contact Us.

If you have any questions regarding this Privacy Policy, or would like more information on our privacy practices, please contact us as indicated in our website: www.synaptek.net/contact, and also:

Synaptek Enterprises Inc.
Address: 1823 Fort Street, Victoria, BC, V8R 1J6, Canada
Phone: 1-250-800-9690
Email: [email protected]